GLOBAL PRIVACY POLICY
Last Updated: December 2025
This website is operated globally by S.H Holding Group, with international operations across the Middle East, Europe, and Asia.
For users located in the European Union, all data protection matters are handled exclusively by our German legal entity (EU Data Controller).
Your privacy is extremely important to us, and this policy explains how we collect, use, secure, and protect your personal data worldwide.
By using our website or mobile application, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
Name
Email address
Phone number
Billing / shipping address
Payment information
Account login details
Customer support inquiries
Newsletter subscription data
1.2 Automatically Collected Data
Device information
IP address
Browser type
Operating system
Cookies and tracking data
App usage and interaction logs
1.3 Transaction Data
Orders and purchase history
Payment confirmations
Refunds and returns
1.4 Third-Party Integration Data
Payment gateways (Stripe, PayPal, local processors)
Analytics tools (e.g., Google Analytics)
We do not collect sensitive personal data (race, religion, biometrics) unless required for security authentication.
2. How We Use Your Information
We use your information to:
Provide and maintain our services
Process orders and payments
Improve user experience
Communicate order updates
Provide customer support
Prevent fraudulent activities
Send offers, promotions, and newsletters (optional)
Comply with global legal requirements
Your information is never sold to third parties.
3. Legal Basis for Processing (Global & EU)
Contractual necessity
To provide the service and complete orders.
Legitimate interests
Security, fraud prevention, and service improvement.
Consent
Marketing emails, cookies, analytics.
Legal obligation
Tax compliance, fraud investigations, accounting.
4. How We Protect Your Information
We apply advanced security measures, including:
SSL encryption
Secure servers
Password-protected databases
PCI-compliant payment gateways
Restricted-access systems
Regular security audits
We never store your credit card details on our servers.
5. Cookies & Tracking Technologies
We use cookies to:
Recognize your browser
Save preferences
Enhance shopping experience
Analyze usage
You may disable cookies in your browser at any time.
6. Sharing of Information
We may share data only with:
Trusted service providers
Payment processors
Logistics partners
IT/security providers
Legal authorities when required
All third parties must keep your information strictly confidential.
We do not sell or rent personal data.
7. Children’s Privacy
Global minimum age: 13
EU/UK/EEA minimum age: 16
We do not knowingly collect data from children.
8. Your Rights (Worldwide)
You may request:
Access to your data
Correction of inaccurate information
Deletion of your account
Restriction of processing
Opt-out of marketing emails
Requests:
📧 s_h_company@163.com
9. Changes to This Policy
We may update this policy at any time.
Updates will be posted on this page.
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EU PRIVACY ADDENDUM (GDPR & DSA COMPLIANCE)
Applies to users in the EU/EEA, Switzerland, and the UK
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This section supplements the Global Privacy Policy to ensure compliance with:
GDPR (Regulation EU 2016/679)
Digital Services Act (DSA – 2024)
10. EU Data Controller
S H FOR IMPORT AND EXPORT AND GENERAL TRADE GmbH
HRB 27668 – Amtsgericht Aachen
Dennewartstraße 25–27
52068 Aachen, Germany
📞 +49 162 759 8543
📧 info@shxgmbh.de
11. Legal Bases for Processing (Article 6 GDPR)
Art. 6(1)(b) – Contract
Art. 6(1)(c) – Legal obligation
Art. 6(1)(f) – Legitimate interest
Art. 6(1)(a) – Consent
12. EU User Rights (Articles 12–23 GDPR)
EU residents have the right to:
Access their data
Request corrections
Request deletion (“Right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent
File complaints with a supervisory authority
Requests:
📧 info@shxgmbh.de
13. EU Data Transfer Mechanisms
When transferring EU user data outside the EU, we rely on:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Encryption
Additional contractual protections
14. DSA – Digital Services Act Compliance
Smart Hub confirms:
No targeted ads to minors
Clear reporting tools for illegal content
Transparent ranking and recommendation logic
Verified seller identities
No deceptive or manipulative designs
Secure infrastructure and data hosting
15. Cookies for EU Users
EU users must accept or reject cookies via their browser or system preferences.
Analytics cookies are optional.
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GERMAN IMPRESSUM (LEGAL DISCLOSURE – §5 TMG)
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S H FOR IMPORT AND EXPORT AND GENERAL TRADE GmbH
Handelsregister: HRB 27668
Registergericht: Amtsgericht Aachen
Adresse:
Dennewartstraße 25–27
52068 Aachen, Deutschland
Vertreten durch:
Geschäftsführer: Mohamed Mohamed Sayed Salama Elnakhal
Einzelvertretungsberechtigt
📞 Telefon: +49 162 759 8543
📧 Email: info@shxgmbh.de
🌐 Website: https://www.shshops.com
Umsatzsteuer-ID:
Derzeit nicht vergeben / Wird nachgereicht.
Haftungsausschluss:
Wir übernehmen keine Gewähr für die Vollständigkeit, Richtigkeit oder Aktualität der Inhalte.
Urheberrecht:
Alle Inhalte unterliegen dem deutschen Urheberrecht.
EU-Streitschlichtung:
https://ec.europa.eu/consumers/odr/
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16. Contact Information (Global & Regional)
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EU Data Protection Office
📧 info@shxgmbh.de
📞 +49 162 759 8543
Global Support (UAE)
📧 info@holdingsh.com
📞 +971 54 543 8132
Middle East Support (Egypt)
📧 s_h_company@163.com
📞 +20 122 0868653
